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Behavioral SafetyAll LevelsLiveVirtualHybrid
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De-escalation & Crisis Intervention
Turn tension into resolution — without force.
Equip your team with verbal and non-verbal techniques to safely de-escalate agitated individuals and prevent workplace violence before it starts. Earn a NyxPulse Certificate of Completion.
Duration
8 hours
Level
All Levels
Certifies
NyxPulse Certificate of Completion
Price
$195 flat fee
Curriculum
1
Understanding Crisis Behavior
Recognize what drives escalation and how to respond early.
- Stress-crisis continuum
- Mental health, trauma, and substance use factors
- Trauma-informed approach
- Warning signs of impending violence
2
Communication Skills That Lower Temperature
Use words and body language to reduce threat.
- Active listening and validation
- Verbal de-escalation techniques
- Body language and proxemics
- Setting limits without escalating
3
Personal Safety & Team Response
Protect yourself and coordinate help.
- Safe positioning and exit awareness
- When to call for backup
- Team roles during a behavioral emergency
- Documentation and post-incident review
4
Workplace Violence Prevention Practice
Apply skills to common healthcare scenarios.
- ED / triage agitation scenario
- Family member confrontation scenario
- Cognitive impairment / dementia escalation
- Aftercare for staff
Learning Outcomes
- Recognize early warning signs of escalating behavior
- Apply verbal and non-verbal de-escalation strategies
- Maintain personal safety and call for backup appropriately
- Document incidents and support team aftercare
Who This Is For
Emergency department staffBehavioral health teamsSecurity personnelOutpatient clinic staffAny patient-facing role
Delivery Details
Duration8 hours
FormatsLive, Virtual, Hybrid
CertificateNyxPulse
Validity3 years (recommended renewal)